Technical Support for Mac Computers - Accessing Your Internet Course

Once you place an order using our secure cart system, your confirmation screen will have active links to any internet coursework you order (which will be in PDF format for easy use and download).  In addition, you will receive a digital download email from us containing a direct link to your course download.  Please note, our system will allow you three (3) opportunities to download your digital course, so please make sure you open and save your course to an easily accessible location.  But, if you have trouble with this please know that DLCAS Coursework NEVER expires.

 

Please keep in mind, when you download your coursework one of your three downloads will be used and a copy will be saved to your computer, typically by default in the "Downloads" folder, but will discuss that more farther down in the post.  

Download from your Order Confirmation Page

Below is an example of the order confirmation page after you checkout with any Internet format coursework.  Your first chance to download your coursework will be found on this page.  You will also be able to recall this page from your Order Confirmation Email.

Download from your Digital Download Email

Your next opportunity to download your internet course will come in the Digital Download Email.  Please note, this email will go to the email address you provided upon checkout.  If you placed the order on behalf on another student, please be sure to forward that email to them so they have access to their course.

When you click on the link you will be taken to our digital download portal in our store.  There you will be able to download a copy of your course and see how many downloads you have left.  Remember, each course has 3 opportunities to be downloaded.

How to Find Your Internet Course After Downloading

When you download files from the internet to your Mac, these files will by default end up in your Downloads folder. You can find your Downloads folder by first clicking on your "Finder" icon, in your dock:

This will open up a "Finder Window".  Within your finder window, you'll usually find "Downloads" as one of the options on the far-left side, under "Favorites":

The above screenshot shows macOS 10.12.1 "Sierra". If you're using 10.7 "Lion", 10.6 "Snow Leopard", or an earlier OS version the icons will look a bit different, but the overall function and layout is the same.

If you can't find "Downloads" under "Favorites" on the far left, you can also find it in the following two ways:

First way is to locate your "home" directory, on the far left.  This will be a little "house" icon with your name, or other name you used at time of initial set-up, next to it.  You can locate "Downloads" inside your home directory:

You can also use Finder's "Go" menu, which is on your top menu bar, to open up "Downloads":

Remember, when you finish reading through your course(s) you will need to submit your course post-test.  Instructions and access to our test system have changed.  To test online, you will need a specific link that is unique to each of our courses.  By now you should have received your link (or links) in your ORDER CONFIRMATION EMAIL.  No matter what version of coursework you order from us (Internet, USB Flash Drive, or Hard Copy) the links will be found directly below each course title within the confirmation email.  Please note, the email address that was used at checkout is where this confirmation email (with test links) are sent.  If you are ordering for a student, or if someone ordered on your behalf, make sure to forward the confirmation email to the student so they have access to the test and evaluation links when ready. 

For more detailed instructions about locating these links, or how our test system works, please click on the button below:

My Course is not in my "Downloads" Folder, Where Else Could it be?

There is a chance that you, or someone else with access to your computer, has changed the folder location where downloads are saved.  In order to figure out what folder your downloads are saving in we have compiled a list of the top 3 web browsers used on a Mac and how to find the download location.

Safari

To find your download folder location in Safari first launch the application.  Then click on "Safari" in the top left of your screen, and select Preferences.  Safari's Preferences window will appear and select the "General" tab.  Once inside the "General" tab, you will see your default download location.  

 

You can either leave the location as it is set, or else change it to a folder of your choice.  You will then follow the above directions we discussed earlier through the Finder window to access your course, except you are locating the folder where the downloads are being saved. 

Chrome

To find your download folder location in Chrome first launch the application.  Then click on "Chrome" in the top left of your screen, and select Preferences.  Chrome's Preferences window will open and you will need to select "Settings" in the left hand column.  You will then scroll down until you see "Show advanced setting...".  Click on the advance settings and scroll down until you see your Download folder location.

 

You can either leave the location as it is set, or else change it to a folder of your choice.  You will then follow the above directions we discussed earlier through the Finder window to access your course, except you are locating the folder where the downloads are being saved. 

Firefox

To find your download folder location in Firefox first launch the application.  Then click on "Firefox" in the top left of your screen, and select Preferences.  Firefox's Preferences window will open and you will need to select "General" in the left hand column.  You will then see your Download folder location.

 

You can either leave the location as it is set, or else change it to a folder of your choice.  You will then follow the above directions we discussed earlier through the Finder window to access your course, except you are locating the folder where the downloads are being saved. 

If you are still having troubles accessing your course, please send an email to webmaster@dlc.email, or call our office during regular business hours Monday - Friday 9am - 4pm (CST) at 866-431-4240 and ask to speak with Tech Support. 

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