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Technical Support for PC Computers - Accessing Your Internet Course

Once you place an order using our secure cart system, your confirmation screen will have active links to any internet coursework you order (which will be in PDF format for easy use and download).  In addition, you will receive a digital download email from us containing a direct link to your course download.  Please note, our system will allow you three (3) opportunities to download your digital course, so please make sure you open and save your course to an easily accessible location.  But, if you have trouble with this please know that DLCAS Coursework NEVER expires.

 

Please keep in mind, when you download your coursework one of your three downloads will be used and a copy will be saved to your computer, typically by default in the "Downloads" folder, but will discuss that more farther down in the post.  

Download from your Order Confirmation Page

Below is an example of the order confirmation page after you checkout with any Internet format coursework.  Your first chance to download your coursework will be found on this page.  You will also be able to recall this page from your Order Confirmation Email.

Download from your Digital Download Email

Your next opportunity to download your internet course will come in the Digital Download Email.  Please note, this email will go to the email address you provided upon checkout.  If you placed the order on behalf on another student, please be sure to forward that email to them so they have access to their course.

When you click on the link you will be taken to our digital download portal in our store.  There you will be able to download a copy of your course and see how many downloads you have left.  Remember, each course has 3 opportunities to be downloaded.

How to Find Your Internet Course After Downloading

When you download files from the internet to your PC, these files will by default end up in your Downloads folder. You can find your Downloads folder many different ways, but I will cover two of the easiest methods.  The first is by clicking on your "File Explorer" icon, in your taskbar:

If, for some reason, that icon is not found on your taskbar, you can also find the Downloads folder through the second easy method - your "Start" icon.  To do this, first click on your "Start" icon, found in the lower left icon of your taskbar.  You will then click on "Documents".  

Either method will open up your "File Explorer" window.  Within your File Explorer window, you'll usually find "Downloads" as one of the options on the far-left side, under "Favorites":

The above screenshot shows Windows 7. If you're using a different version of Windows, the icons will look a bit different, but the overall function and layout is the same.  I will note that all Windows 10 versions have, by default, added the "File Explorer" icon to your taskbar.

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If you can't find "Downloads" under "Favorites" on the far left of your File Explorer, you can also find it by utilizing the "Search Bar":

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First you will want to click on the "Start" icon and then you will see a bar appear either directly above or beside the "Start" icon (depending on your Windows version).  Type the word Downloads into this bar and hit enter.  Your "Downloads" folder will show in your results.  Simply double click on the Downloads folder and you will see all the files you have downloaded from your Internet browser - including your course as a PDF file.

Search bar found above "Start" icon

Search bar found beside "Start" icon

Remember, when you finish reading through your course(s) you will need to submit your course post-test.  Instructions and access to our test system have changed.  To test online, you will need a specific link that is unique to each of our courses.  By now you should have received your link (or links) in your ORDER CONFIRMATION EMAIL.  No matter what version of coursework you order from us (Internet, USB Flash Drive, or Hard Copy) the links will be found directly below each course title within the confirmation email.  Please note, the email address that was used at checkout is where this confirmation email (with test links) are sent.  If you are ordering for a student, or if someone ordered on your behalf, make sure to forward the confirmation email to the student so they have access to the test and evaluation links when ready. 

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For more detailed instructions about locating these links, or how our test system works, please click on the button below:

My Course is not in my "Downloads" Folder, Where Else Could it be?

There is a chance that you, or someone else with access to your computer, has changed the folder location where downloads are saved.  In order to figure out what folder your downloads are saving in we have compiled a list of the top 3 web browsers used on a PC and how to find the download location.

Internet Explorer/Microsoft Edge

To find your download folder location in Internet Explorer/Microsoft Edge first launch the program.  Then click on the three dots in the upper right corner of your screen and select Settings.  

Internet Explorer/Microsoft Edge's settings window will appear and you will need to click on "Advanced Settings."  Once inside the Advanced Settings you will be able to see your default download location.  

You can either leave the location as it is set, or else change it to a folder of your choice.  You will then follow the above directions we discussed earlier through the File Manager window to access your course, except you are locating the folder where the downloads are being saved. 

Chrome

To find your download folder location in Chrome first launch the program.  Then click on the three dots in the upper right corner of your screen and select Settings.  

Chrome's Settings window will open and you will need to select "Settings" in the left hand column.  You will then scroll down until you see "Show advanced settings...".  Click on the advanced settings and scroll down until you see your Download folder location.

You can either leave the location as it is set, or else change it to a folder of your choice.  You will then follow the above directions we discussed earlier through the File Explorer window to access your course, except you are locating the folder where the downloads are being saved. 

Firefox

To find your Download folder location in Firefox first launch the program.  Then click on "Tools" in the top menu of the Firefox screen, and select Options.  

Firefox's Option window will open and you will need to select "General" in the left hand column.  You will then see your Download folder location.

You can either leave the location as it is set, or else change it to a folder of your choice.  You will then follow the above directions we discussed earlier through the File Explorer window to access your course, except you are locating the folder where the downloads are being saved. 

If you are still having troubles accessing your course, please send an email to webmaster@dlc.email, or call our office during regular business hours Monday - Friday 9am - 4pm (CST) at 866-431-4240 and ask to speak with Tech Support. 

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